Frequently asked questions

How do I get a label?

Complete the shipping wizard, pay at checkout, then download the label from your confirmation email or shipment detail page once the carrier issues it.

Drop-off vs collection?

Some services require you to drop the parcel at a shop or locker; others include door collection. The quote list shows the service type before you pay.

Can I cancel?

Cancellation depends on carrier status. If the label is unused and the carrier allows cancel, contact support with your order number. Refunds follow payment capture status.

How do I track a parcel?

Use Track shipment with your order or tracking number, or open the shipment from your account. Carrier tracking links open when a tracking number is available.

Do I need an account?

You can start as a guest in many flows, but an account lets you save address book contacts, view history and manage support tickets more easily.

Insurance / cover

Standard carrier liability is limited. Optional extra cover may be offered at checkout depending on the service and declared value.